Privacy Policy – 7STRONG

Effective Date: August 31st, 2025

At 7STRONG, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information when you engage with us:

Contact details (name, email address, phone number).
Billing information (for payments and subscriptions).
Health and fitness information relevant to training (injuries, goals, training history).
Any other information you provide during consultations, classes, or through our website.

2. How We Collect Your Information

We may collect personal information directly from you when you:

Sign up for consultations, classes, or programs.
Fill in forms, online registrations, or surveys.
Communicate with us by email, phone, or social media.
Visit our website or online platforms.

3. Use of Information

We use your personal information to:

Provide coaching, training, and related services.
Process payments and manage accounts.
Communicate with you about your training, updates, and offers.
Improve our services and customer experience.
Comply with legal obligations.

We will not use your information for purposes other than those outlined without your consent.

4. Disclosure of Information

We may share your personal information with:

Service providers (e.g., payment processors, booking systems, IT support).
Health professionals (with your consent, if relevant to your training).
Legal or regulatory authorities, if required by law.

We do not sell or rent personal information to third parties.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Information may be stored in electronic or physical formats with secure measures in place.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate. To do so, please contact us (details below).

7. Cookies and Online Tracking

Our website may use cookies or similar technologies to improve your browsing experience. You can adjust your browser settings to refuse cookies if you prefer.

8. Overseas Disclosure

In some cases, personal information may be stored or processed using third-party services located outside Australia. Where this occurs, we take steps to ensure your information is handled in accordance with the APPs.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated effective date.

Terms & Conditions – 7STRONG

Effective Date: August 31st, 2025

By booking and attending sessions with 7STRONG, you agree to the following terms and conditions:

1. Bookings & Payments

All sessions, classes, and courses must be booked in advance through our booking system or directly with 7STRONG.
Payment is required at the time of booking unless otherwise arranged.
Memberships, class passes, or course fees are non-transferable.

2. Cancellations & Rescheduling

Group Classes: A minimum of [e.g. 12 or 24] hours’ notice is required to cancel or reschedule without charge.
Consultations/Private Sessions: A minimum of [e.g. 24] hours’ notice is required.
Cancellations made after this period may result in the session being forfeited or a cancellation fee being applied.
If 7STRONG cancels a session, you will receive a full refund or credit.

3. Health & Safety

You confirm that you are physically fit and have disclosed any injuries, medical conditions, or limitations to your coach before training.
Participation is at your own risk. 7STRONG is not liable for any injury, loss, or damage sustained during training unless caused by negligence.
You agree to follow all instructions from your coach to ensure a safe training environment.

4. Refunds

Refunds are not generally provided for change of mind.
Refunds or credits may be considered in cases of long-term illness or injury (medical certificate may be required).

5. Memberships & Packages

Memberships/class passes are valid only for the person named and cannot be shared.
Expiry dates apply to all packages and memberships. Extensions may be considered in special circumstances.

6. Photography & Media

From time to time, photos or videos may be taken in classes for promotional use.
Please let us know in writing if you do not consent to being included.

7. Privacy

Personal information is handled in accordance with our Privacy Policy.

8. Code of Conduct

Respect fellow members, coaches, and the training environment.
7STRONG reserves the right to refuse service or cancel memberships if behaviour is unsafe, inappropriate, or disruptive.

9. Governing Law

These terms are governed by the laws of New South Wales, Australia.